It's good to know that others experience the same frustrating customer service as I do, though I'm a little depressed now, since I thought I was special, just like everyone else.

Below is a link to Andrew Tobias' web site, where he occasionally becomes a fanboy of IBM Thinkpads (now Lenovo). In short, he tells a tale of trying to downgrade his laptop from Vista to XP.

"Buy a Mac."

Lenovo Recommends Vista - II

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